Return Policy Details:
- The items / products listed on Trendilook.com is eligible for return within 7 days of delivery. You can avail return, in an unlikely event of damaged, defective or different item delivered to you.
- Please keep the item in its original condition, with Trendilook packaging , MRP tags attached and in the tamper free packaging that is provided in the delivery parcel. Returns in any other packaging will not be accepted.
- We may contact you to ascertain the damage or defect in the product prior to issuing refund / replacement. For refunds, Trendilook.com will authorize the refund based on the return policy terms and conditions and then only will initiate the refund.
- Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Trendilook.com
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession
- the product is not different from what was shipped to you
- the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
- Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
- Products marked as “non-returnable” on the product detail page cannot be returned.
- If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 2 days from the delivery of the product
- If you’re returning an item, the return shipping charges incurred will be born by customer (yourself), Trendilook.com will not reimburse the shipping / courier charges. Please see Self-Ship Guidelines below for shipping details.
- You can self-ship the item using any courier of your choice that has package tracking capabilities. You will need the following return documentation to initiate return.
- A copy of invoice highlighting the items being returned (place it inside the return package)
- Declaration of item details, value and return reason (paste on the return package)
- A return label with Trendilook tracking barcode (paste on the return package)
- Note: If you do not have a printer, you can also hand-write the declaration and return address (generated in the Returns Center) and use the original invoice or a copy, highlighting the items being returned.
Refund Policy Details:
- The refund, if accepted, will be initiated within 1 business day once the item is received by Trendilook.com on the registered address mentioned in our Help Center.
- The refund amount will be transferred to your original payment mode and will be credited within 8-9 working days (Excluding the bank holidays) as per the standard banking procedures.
- Note: If you do not see the refund in your bank account by this time, you may contact the bank’s customer care using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement / unbilled transaction before reaching out to the bank.
You can visit our detailed polices section below: